Vodacom another *********** SA provider
I have been paying for a full fiber service with voip phone and 100mb line uncapped at 2000 Rand a month Vodacom in this year have been unable to fit in convenient location ( phone on top of my fridge) , service is poor cannot work further than 3 m from fridge and after 33 formal requests had re install yesterday which is now doesn’t function at all ! The mg line was working between 2-20mb as I have had full forensic done privately by my own IT company yet they will not remove entire product and reimburse me for a service they are unable to provide !!!
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Replies (3)
Vodacom's replyOfficial
15 Feb 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
15 Feb 2019, 11:13No response
's update15 Feb 2019, 11:13
Reviewer Update
No response
Vodacom's replyOfficial
12 Mar 2019, 15:27Dear Michele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback on the SR that was logged to FTTH. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback on the SR that was logged to FTTH. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply12 Mar 2019, 15:27
Official
Dear Michele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback on the SR that was logged to FTTH. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback on the SR that was logged to FTTH. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)