Vodacom, another failed venture

I logged a ticked a week ago and my fibre is still down. The only communication I get is when I call but with not avail, no one seems to know what is happening, it even went so far where I have to call the sub contractor only to hear that a Stella assigns the tickets and Jeremy will get her to call me but that just never happens. I am still sitting not knowing of any progress or as to when will my fibre will be up and running again. Luckily I am on a month to month with Vodacom and right after typing this I will be looking for a new service provider. It seems like Vodacom is only the middle man and their after sales services are pathetic, re-think and rather pay that R50 more before signing up with Vodacom.