MM
Memory M

1 reviews | Active since Oct 2016

27 Oct 2016, 13:13

Vodacom-another day light *******

<p>I've got two contracts with Vodacom on installments of R320 per month...however they been adding some money on it every month....I did not query on it until August when they took R923.60...called them they told me I subscribed to this and that......I asked them nicely to cancel whatever subscriptions cos i never did anything of that sort....came month September they took R800....called them again I know spoke to a lady by the name Mpho.very rude lady ...she told me she cant assist cos im not the accounts holder....told her I will take this on..I quote her words "but you don't know my surname" this month. .Oct they took R356.49.... what kind of a service is this...I can't wait for my contract to end cos this is so not on.....</p>

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 14:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,