Vodacom Angry Client!

I am truly and utterly frustrated with Vodacom! How is it that the call centre Team leader Tbogo reference for call *** can tell you there is nothing that she can do for me? I am a loyal client, I have been with vodacom for over 8 years!! I’ve had numerous problems with Vodacom yet I stuck! A recurring monthly data bundle has been activated on my account and I am being billed for it yet I did not activate it but they are saying I Did ? Should you not investigate as this then seems suspicious? I refuse to pay for this subscription being activated! Come high or hell waters I will not! I will pay for my contract but nothing extra! I would like to speak to someone competent enough to give me answers and sort this issue out!! Where is Vodacom’s excellent customer service that they claim to have?! I am disappointed!!!