Vodacom aneurysm

<p>SIM card delivered to my wife's desk clearly does not fit the accompanying phone. Vodacom Rosebank admits it's their mistake but somehow the internal business model of Vodacom requires them to charge me R105. After I had to spend an hour going in because they messed up.</p> <p> </p> <p>Phone customer service. Says we can go to any Vodacom, they just need to cut the SIM. So I go to Cresta this time. They say it depends on the SIM if it can be cut but wants to charge me R60 for a SIM swap. Because "they are franchise". Want to do the SIM swap, but oh no, now they also need a letter of authority. What they have my wife's signture on file and someone trained in handwriting analysis? Or would any letter fool them in any case.</p> <p> </p> <p>Phone customer service again. They say it is the right card, the P9 Lite takes a micro SIM. I must just go fetch the phone at home and take it back to Vodacom. Needless to say they are very wrong and the phone only takes nano SIMS.</p> <p> </p> <p>Phone customer service again. They admit they gave the wrong SIM to courier, but there's nothing they can do. Ask to speak to their manager. He's in a meeting.</p> <p> </p> <p>Fantastic company. They disempower their "franchises" and even when they admit it's their mistake, they still want you to PAY THEM to fix it. ***.</p> <p> </p> <p> </p> <p> </p>