VODACOM AND YOUR NICOLWAY STORE NEED TO PROVIDE SOME SERVICE!!!

Despite the efforts of Marlin - from Vodacom Hello Peter (a dedicated position, my word they must have many complaints on your site) - the un blacklisting of my daughter's phone has STILL not happened. We have also emailed KOMOHELO at the Vodacom Nicolway store about 4 times with NO REPLY and also sent to consumer.service.complaints with no reply. WHAT DOES A PERSON HAVE TO DO TO GET ANYTHING SORTED OUT BY VODACOM? And once again the Nicolway store keeps letting us down despite the fact that we as a family have 2 contracts with them and have purchased expensive iPhones from that store - yet we get treated like this!!! It's truly unbelievable.