Vodacom and Watercrest Vodacom service is pathetic

I paid my account at Vodacom Watercrest Waterfall and they cut off my phone I use for my business and income especially over pandemic time. I phoned branch and call centres to query why the my phone is been cut they said hsvnt received a payment I contacted the branch in Watercrest to ask to clarify my payment they don't understand why this has happened they will clarify the payment I phoned call centre next morning nothing has been done my phone is still off. I paid my account over 4 months pandemic time never let them down they didn't customers in any help with lower rates or anything and now I get this service and noone will walk that extra mile to help get my phone activated the service is pathetic and I can recover business and income I have lost because of them. Dont support that branch they are useless and Vodacom not helpful either pathetic. I have had this number for over 25 years?? The manager at this branch is useless and refuses to help with the problem cannot do his job and has bad customer understanding and support, could not care? My phone is still not back on 2 days now and I paid 6 days ago?