MP
Mike P

1 reviews | Active since Sept 2015

28 Sept 2015, 18:19

Vodacom and WASP Service Charges.

I have been charged numerously for WASP Services after I called and cancelled approx. 16th July 2015.<br> This is the simple answer from Vodacom Customer Service Dept. \ - NOW my argument is this: <br> Prove it to me: <br> 1. Where I agreed to allow Vodacom South Africa - to charge me for WASPA<br> 2. That I agreed to this in writing or in voice calls. <br> 3. That WASPA service was activated on my device by my serial no / IMEI No. of my device / SIM Card no.<br> 4. That in fact it was me on my device at that point in time making this WASPA transaction.<br> 5. NEVER in 15 years have I done this or ANY other WASP services on my accounts with Vodacom NOR do I have the intention to use WASPA services EVER.<br> 6. Vodacom is my service provider and I have an agreement in place with Vodacom Service Provider Company - not with WASPA. <br> 7.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2015, 07:12
Official
Hello EEZYIT,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team