VODACOM and VVM HARASSMENT AND NO HELP!!!

I am extremely upset!!! My ex opened an account under my name with you guys and I didnt know. Anyways I got harrassed by VVM to pay the outstanding amount. Which I did and now no one wants to help me clear the legal actions that have been cleared!! R10 000 later you guys got your money and no one is calling me anymore but when I try and open any new account it says they cant approve due to Vodacom!!! But was paid up over a year ago!!!! When I call Vodacom or VVM I get the phone put down on me. . . over 3 weeks of this with well over R300 airtime wasted and still not resolved!!