vodacom and vumatel

If there was a zero I would choose that, not that either Vodacom or Vumatel take their poor fibre service into consideration.

Vumatel and Vodacom bad service and no connection for 5 days

I have a real issue in trying to communicate my fibre has been out since the 19th of April, we are pushed from pillar to post between Vodacom and Vumatel. I am working from home, and I depend on having a stable fibre connection. I have been with Vodacom since 1997, and it just seems that no-one can assist. Vumatel/Vodacom’s turnaround time is apparently 48 hours, which is an extremely long time when trying to get your work done. And the time period from the 19th -24th April is way in excess of 48 hours.

Vodacom Reference numbers SR*** and ISP457214

With reference to Vumatel’s code of conduct – definitely not meeting the minum standards outlined on page 3, or maybe you are 7 days is way too long.

Minimum Service Standards 20. Vumatel will, subject to events and conduct beyond its reasonable control: 20.1. provide a minimum of 95% network service availability measured over twelve (12) months; 20.2. provide a minimum of 95% service availability measured over twelve (12) months; 20.3. attain a 90% success rate in meeting requests for installation and activation of service for qualifying service applicants within thirty (30) Business Days of request, while meeting the balance of requests within forty (40) Business Days of request; 20.4. provide full reasons to the Customer where Vumatel is not able to meet a request for service within these time periods within seven (7) Business Days of receipt of request for same; 20.5. attain a 90% success rate within seven (7) Business Days in meeting requests for activation of a service, while meeting the balance of requests within fifteen (15) Business Days of request, provided that the applicant is within Vumatel’s specified coverage area; 20.6. provide full reasons to the Customer where Vumatel is not able to meet a request for activation within these time periods within seven (7) Business Days of receipt of request for same; 20.7. maintain an average of 90% fault clearance rate for all faults reported within three (3) Business Days, with the balance to be cleared within six (6) Business Days of the reporting of the fault;