Vodacom and Vumatel bad bad experience!!!

On the 1st of January we woke up with no fibre connection. A query was logged with Vodacom at 9:30 am. The agent alleged that Vumatel had deleted our fibre account on their portal as of 5:50 am. The confusing thing is that I did not cancel my fibre contract. An Agent then shared their whatsapp with me and told me him with escalate with urgency to Vumatel. The next day I followed and was told that there is still no feedback from Vumatel as to why they deleted the account. I followed up again, this time calling the call centre again and was told that it takes 24-28 hrs for an agent to be allocated by Vumatel. This was now new feedback. Out of frustration, I emailed Vumatel complaints and was told that the fault is on Vodacom side, as Vodacom requested the cancellation and Vumatel can therefore not assist me because they were working at Vodacom's instruction. Yesterday I called the call centre again and this time I was told that they are waiting for someone from a division within Vodacom to respond. This is now a new story, there were no longer waiting for Vumatel . Today is Day 4 without our fibre connection and we are pretty much being told to just wait. We work from home and this has become a very costly exercise. To make matters worse, the account was double billed when the fibre was relocated in Oct and I kept on being charged for unpaid debit orders, purely because Vodacom has been trying to debit inflated amounts that I was not aware of. I was not aware because they didn't update my email address when I requested them to do. I was therefore not receiving statements. This matter has not been resolved either. It's been a very messy and disappointing experience.