Vodacom and Vumatel

I have the same experience as Themba N. My previous service provider was switched off last Saturday (1 October) and six days later I don't have a fibre line working. The salesman who convinced me to change said he would personally intervene to help; but I have left 4 messages to no avail. The call centre is sympathetic but it appears all they can do is to "get their manager to report the issue to the transfers team. They tell me that my fibre provider (Vumatel) needs to release the line to them. I am disgusted with this level of service.