Vodacom and Vumatel are *****S !!!!! Stay away from them.

I have been a Vodacom customer for many years and I feel so irritated and disappointed as to how I have been treated this past few days by both Vodacom and Vumatel.

I usually buy my 28 days vouchers without any issues, i usually call vodacom to issue me with a payment link i then make my payment then my line gets opened immediately.

I made a payment on the 24 May 2024 , but my line was never opened meaning I paid for a service that is still not rendered. This is ***** and I had to buy data that I had not budgeted for. I have been calling vodacom and vumatel for the past 7 days without any assistance. Yesterday 30 May I spoke to a Manager at vodacom she told me they are not working with vumatel anymore and this was since last week, but they still issued me a payment link.

I called vumatel again today 31 May and I explained to them that I was informed by vodacom that they no longer work together and the lady I spoke to informed me that they still work with vodacom and I should contact them.

What I know is that I payed for a service that I have still not received nd all I want is a refund.