Vodacom and Vuma/Brightlink: A Masterclass in Poor Service

It has been 14 days since I logged a technical fault with Vodacom Fibre. Since then, it has been a never-ending cycle of broken promises from both Vodacom and their sub-contractors/partners, Vuma/Brightlink. The Issue: Call logged 2 weeks Multiple calls from Vuma/Brightlink saying they will send someone and keep confirming the address Zero technicians have arrived. No proactive communication from Vodacom. As a customer, I am caught in the middle of two companies that refuse to take accountability. If you are considering Vodacom Fibre on the Vuma/Brightlink network, be warned: if something goes wrong, you will be ignored. I expect a call back with a confirmed time slot for today. I will not be paying for the days I have been offline. ***-156985