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EA P

1 reviews | Active since Nov 2021

19 Nov 2021, 19:34

Vodacom and Vuma = USELESS

Between Vodacom and Vumatel. Totally useless. More off than on. All Vodacom can do everyday send a useless message of a third party outages. Sort your **** out. When we need to pay you take it quickly. If I pay 1 day late I get a R100 penalty. So when do I get a refund for the days with no internet.

0
Replies (3)
Vodacom
Vodacom's reply20 Nov 2021, 10:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Nov 2021, 08:49
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you after numerous attempts. Kindly see below feedback provided:

Good day

Please note our attempts to contact you was unsuccessful.

Should you still require assistance, kindly contact us on:

 

•    email to *** or;

 

•    *** Free from Vodacom SIM

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

EP
EA P's update05 May 2022, 09:20
Reviewer Update
Thank you Vodacom for your service. So far so good