Vodacom and Vuma combination

I have been sitting with a router and fibre box that needs activation for close to 2months.When I call vodacom fibre department they promise to get back to me apparently they waiting for activation from Vuma. My question to vodacom and Vuma is must I wait until Jesus come back for activation. Am truly disappointed in the service I have received. No one called me everytime I have to remind them.