Vodacom and Vodasure - ***** your money and pride themselves of not living up to their commitments to a customer

If I could rate Vodacom and their insurance business with a negative star i would do so. Quick to grab your money each month, but heaven help you if you make a claim! Two weeks of incessant calls, being put on hold for 30 minutes at a time (or like today, 1:07 hours and counting, and each time being assured the matter has been escalated. My phone was ******, I claimed against my comprehensive insurance- Sorry your phone has been discontinued The next cheapest option will cost you personally a mere R5500 in addition to what we will cover. Sorry we don’t have stock of the next option - Please go to iStore and get a proforma invoice if they have stock And you can get the phone from them. Proforma invoice obtained, submitted and approved on 12 November. Oh it hasn’t been paid, I have escalated for payment, will be done by end of tomorrow Sorry, matter has been escalated, will be resolved by Friday Sorry, matter has been escalated- we need another 5 days to make payment Sorry, payment hasn’t been made, it will be made in 4 days as we only do payments on a Friday (Or Thursday, depending on who you speak to) Sorry, we will not be paying iStore as our stock has come in and the same phone can be collected in Midrand, and oh, oops, did we forget to tell you that the phone will cost you R3,000 more than from iStore? Sorry, you can’t talk to a manager as my supervisor says the manager will tell you the same thing (now on hold for 1:17:14) If you want to buy the phone cheaper, go to iStore and buy it for yourself and then we will reimburse you Sorry my supervisor can’t speak to you 1 hour and 25 minutes later - Ok we will pay iStore on Thursday and you can collect the phone. I ask for it on email, which by the way, I received in writing last week with the same assurance, and lo and behold, I get cut off.

Vodacom, honestly, you falsely advertise a “quick, easy and hassle-free” claim process. Truth is, you make claims as inconvenient And difficult as possible And you really go out of your way to ***** from your customers. You have managers who refuse to talk to customers. You are a disgrace to what is meant to be a “service” industry but you clearly don’t know what that means.

Oh and last but certainly not least, when I got my replacement SIM card, your staff “forgot“ to activate it.

Shout out to reducing me to screaming, literally screaming at your poor lady today because the frustration of dealing with this ineptitude got the better of me.

It absolutely galls me that I have to stay with you until my contacts are up.