Vodacom and Vodasure Poor Service

I started at Vodacom Umlazi Mega city to make a claim which was the 30th of July 2025 and the people who were assisting me didn't have time for me and they were rude at the same time, and I ended up continuing with the claim in call centre and they didn't even assist me to call insurance they made me do it by myself which is Vodasure. And then Vodacom said I must bring the phone to them so that they will book it for repairs and I took it there on the 12th of August. After that I have never received any communication from them, I'm the one who contact them for feedback whenever I contact them they telling me different information, and both parties which is Vodasure and Vodacom are pin point fingers on one another regards to my matter and I'm so disgusted by this kind of behaviour because I've been paying them full amount every month they've never been a single month that they didn't deduct with. It 22nd of August 2025 still I haven't been properly assisted and I don't have a phone those people I don't think they taking my matter seriously.