VODACOM AND VODAFONE PROTECT UTTER DISGUST!!!

<p>My device came with the Vodafone protect application which i have never utilized and did not even know what it was . After using the vodacom service provider for many years i then decided to move to telkom mobile and when i changed my simcard i was prompted with a vodafone protect screen which asks me for a pin which i do not know of and the screen does not allow me to click on any option except the 'reset pin' option which is supposed to send me an email to reset my pin . I do not get this email and when i go to the vodafone protect website i get an error message stating 'VODAFONE PROTECT IS NO LONGER AVAILABLE' . It is said that this whole Vodafone protect funcionality has been discontinued hence why the error. my question is : If you are going to discontinue the functionality why not completly deactivate it off client's devices the way you were so easily able to install it in our devices ?????? I then willingly went to the Vodacom store where i was told that no1 can help i would have to wait 14 days for my device to unlock ! what madeness is this ? who in their life is able to live for 14 days without using their device ?? Or the othEr alternative is to complete a factory reset where i will not only lose all my data but i will be charged an additional fee of R250 !! WHAT BULL!!!! CHARGING YOUR CUSTOMERS TO FIX A PROBLEM THAT WAS CAUSED BY YOU !!!!!. I then called your help line who then told me that they can escalate the matter for me but they needed an alternative number which i do not have since the number in my locked device is the only number i have access to 24/7 !!!! I demand immediate help from Vodacom ! after so many years of being a loyal customer is this how i am going to get treated ??? I AM DISGUSTED !!!! </p>