SP
Simon P

1 reviews | Active since Jan 2018

23 Jan 2018, 12:16

Vodacom and Vodafone have no ethics customers

Vodacom / Vodafone clearly have no issues with *********** it's customers. I have in the last year disabled 'additional subscription services' multiple times. The download, *** adult, ringtone, etc types. I disabled a service of R7 / day late Dec, only to find it was enabled again on the 04 Jan 2018. I have never, nor will I ever subscribe to any service of this type. I have extreme fall outs with so called Managers at Vodacom who assured me the issue would not happen again. Now I take it to the public. Vodacom is ripping its customers off and clearly must somehow be sharing in these spoils as I cannot see these companies enabling these services without my consent and the help of Vodacom. When I ask Vodacom to acquire the proof of the subscription request I get ignored and no response is given. Clearly because there is no such consent. Poor, pathetic and ********* behavior at best.

0
Replies (2)
Vodacom
Vodacom's reply23 Jan 2018, 12:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

SP
Simon P's update31 Mar 2018, 09:22
Reviewer Update
Still no reply or contact from agent. Also once again R1500 worth of Vodacom Live add ons never requested. Vodacom you are a bunch of *******. Let's see if you actually try sort it out this time...