SM
Sfiso M
1 reviews | Active since Jun 2019
26 Mar 2021, 15:01
Vodacom and Vodacom insurance disgusting service
Have a contract with Vodacom for the last 4 years. Lost an upgraded phone that is insured with Vodacom insurance underwritten by Finrite. Been calling and going to the branch for the last 3 days trying to claim without success. Poor service, it’s disgusting. Told that the insurance department has a problem and they can’t assist meanwhile I’m paying the insurance premium each month. Ending the contract and insurance, they can take me to the credit bureau.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Mar 2021, 11:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2021, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
Sfiso M's updateReviewer Update
30 Mar 2021, 11:22No reply or assistance from Vodacom and Vodacom insurance. I am told that systems are offline with no timeline of when it is going to be fixed, meanwhile I am still paying with no device
SM
Sfiso M's update30 Mar 2021, 11:22
Reviewer Update
No reply or assistance from Vodacom and Vodacom insurance. I am told that systems are offline with no timeline of when it is going to be fixed, meanwhile I am still paying with no device
SM
Sfiso M's updateReviewer Update
06 Apr 2021, 16:11The device was been used with the insured sim, upgraded number ***. Finrite has come back with a lot of different responses which doesn’t make sense to me. Their call center staff drops calls as they do not assist with the claim accordingly.
SM
Sfiso M's update06 Apr 2021, 16:11
Reviewer Update
The device was been used with the insured sim, upgraded number ***. Finrite has come back with a lot of different responses which doesn’t make sense to me. Their call center staff drops calls as they do not assist with the claim accordingly.