Vodacom and vodacom insurance 0 percent service

My claim was rejected Twice I told them the ohone was ****** after a week of purchase but I had a baby on a way who was in hospital and plus I work for a logistics company I had no way of time due to work travel the phone got lost in December last year and only now I came back I had no ID on my side so the stress of a baby in hospital vs leaving ur family due to work and paying while the phone is ****** no rejection letter to state why I asked for lower premiums on my contract call everyday to kindly lower my premium but hey I guess Vodacom is running like the current government yes to no promises just pay and shut the hell up and please train ur staff when promising an email let it be sent not just a promise and mena am waiting for a bus that won't arrive