Vodacom and ***** upgrades

i called in to cancel my contracts in June if and i spoke to Nonkululeko Mhlongo who then convinced me to upgrade one line as i wanted cancel the other contract that i had. we agreed on upgrading and the amount to be R298 per month for a R75 airtime package on top up. i specifically asked if the line is top up and she said she only pitches on top up packages. Now i have an invoice that shows that i still have 2 contacts and but with the other contract i will be getting 600mb and 50min that i didnt agree to. now i am liable to pay for a contract I'm not even receiving the package on and was upgraded *****ulently by a dumb consultant who is after sales. Nonkululeko kept going back and fourth referring to the line manager now that tells the kinda leadership who have there a circus kind who play in peoples account and think they will get away with such.

Vodacom is a ***** case and I'm not going to leave this as it is. The consultant needs to be brought to book cause clearly they do this and get away with such but it will never happen this time around. should the debit order come off my account in this month of R398, i'll have no option but to refer to more than this platform.

i called the retention department again last week and spoke to Zakithi Mokhoathi who did an escalation and promised me to be called back by the escalations department in 48 hours till today im still waiting on the call. And ofcourse both of the consultants i spoke to where very smart with not providing the reference of the calls "because it hasn't generated yet"

i hope to get urgent feedback as soon as possible the issue