Vodacom and upgrade does not comply with contact.

Good afternoon

I have had an issue with my upgrade in 2016 . They delivered the wrong phone, and i was send from pillar to post regarding this, i eventually wrote a complaint on facebook and twitter. I have all the emails and i have send it to vadmin@likeminds, but i have not recieved any feedback. In late 2016, Ms Fredericks from Vodacom assist me to get my upgrade and my phone eventually arrived in January 2017. I was told that my upgrade date will be changed to the original date in 2016. I recently had a look at my next upgrade date and when my contact is expiring and it states upgrade is due in 2020 and renewal of contact in 2021, that is in contradicting my contact that states i have a 24 month contract. How could this have happened if someone is not tampering with my account from the inside? I want my upgrade date to be corrected as to when I first started the upgrade process. Please go and listen to my recordings from 2016 and what I was promised. I would also like to receive the voice recordings of this. Please see reference number below for the complaint from 2016. Reference: 1- ********** 6731

I have called numerous people and I have been send from one person to the next. Please would a manager contact me to resolve this issue.