Vodacom ******** and Unreasonable Contract Cancellation Penalty Fee

Despitite having been previously found to have breached the CPA provisions by the National Consumer Tribunal, Vodacom's ******** and unreasonable early contract cancellation penalty fee practice still continues. I will refer the complaint to the NCT for investigation.

A few moments ago (18/11/2025 09:00) I formally put notice on Vodacom that I'd like to cancel my sim only, month to month contract for number ending 9657. I was given a qoute, which to my surprise works out to the exact amounts I would pay if I'd just let the contract run its course. Which negates the whole point of early cancellation. This practice certainly violates the provisions of the Consumer Protection Act, pays lips service to the National Consumer Tribunal and also catches Vodacom in a lie because they clearly have not amended their cancellation policies.

Secondly, your consultants incessant need to upsell during the cancellation process is not at all what good customer service is about. Your consultants don't listen. If I tell you I want to cancel because I have no need for it...what makes you think it is appropriate to upsell me a different product with more data and more costs. When I told you I have no need for another product.

Vodacom sort this out!