Vodacom and TymeBank *****

On the 17th of January 2023, Vodacom authorized a simswap via their ChatBot TOBI without my permission, lead to whoever did it going into my TymeBank account changing my password and linking a different device than the one I am using, with them gaining access to my money and taking R20 000.00. I have logged a case with both @VodacomSA and @TymebankZA, it almost a month now, and none of them are taking my case serious, I have to do follow ups with them, they always promise to get back to me before end of business day and those promises are not fulfilled thus far. I have answered all the questions they asked 😭😭😭. I have been using this number since 2009. I am very frustrated, and this is affecting my work, very angry it is affecting my life, my family, I am very very disappointed.