MN
Musa N

1 reviews | Active since Mar 2010

11 Nov 2015, 06:25

Vodacom and Trade Partner

My freedom and ability to change networks has been hindered by Vodacom and Trade Partner. <br> <br> I have a serious problem with Trade Partner the way they are handling my porting request issue with Vodacom. The issue is they DO NOT KNOW how to cancel a from their system which was made before the 2 months had lapsed after my initial porting [Your port request ***VODASP*** has already been submitted]. Now that the two months have passed - I cannot port back to Vodacom simple because the is that old porting request that they cannot delete from their system.<br> <br> So please Vodacom - help the brother out before you get charged like MTN for not resolving our porting issue, may be ICASA won't charge you billions. If Trade Partner developed an unusable system - please change their system and get something that works. The major problem is that Trade Partner is protected here by Vodacom, you cannot talk to them as a Customer only call centre agent from Vodacom can talk to them. This issue has been going on for more than a month now

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2015, 07:10
Official
Hello Godide,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team