Vodacom and Tobi bot service Is worst possible

Item: Vodacom
Rating: 1
Author: Jaco Z

This is the worst service i have ever had in my life... I tried to do a sim swap but the tobi bot keep telling me it cant assist me and if i call customer care they wont help me and keep telling me that they cant call me because they are busy

Helpful (0)

Replies (2)

Jaco Z's updateReviewer Update

26 Nov 2024, 11:49

can you send the consultant to help me because i need to make sim swap in 24 hours of buying the new sim card

Jaco Z's update26 Nov 2024, 11:49

Reviewer Update

can you send the consultant to help me because i need to make sim swap in 24 hours of buying the new sim card

Vodacom's replyOfficial

26 Nov 2024, 12:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Nov 2024, 12:00

Official