VC
Vonita C

1 reviews | Active since May 2018

31 May 2018, 17:50

Vodacom and thievery

I have never been so happy to cancel a contract as I am with canceling my contract with Vodacom. After having nothing but bad service from them, I decided not to upgrade but to rather cancel my contract. At the end of the cancellation month, they decided to wipe my account, including cap that I still had. When I phoned them to ask why they have already cancelled my contract a day before it was due, I was told that it is what they do. Then I asked them why my cap was taken, cap that I paid for, and again I was told that is what they do. Please be careful when canceling your contract with Vodacom. Nobody told me beforehand that I will lose all my cap a day before the end of the month. ****** *******. I was going to finish the cap on the last day of the month, but I was ******. I will never again use Vodacom again.

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2018, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jun 2018, 08:02
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

VC
Vonita C's update02 Jun 2018, 18:09
Reviewer Update
I thank Vodacom for replying to my gripe about my data disappearing. They have sorted this out.