VODACOM AND THEY PATHETIC SERVICE

I will Start off by saying i am a loyal customer to Vodacom for more than 15 years with 2 contract numbers, I have been trying to upgrade this contract of mine since last month.

FIRSTLY: I was promised an incorrect deal and no manager came to the phone to assist. i have left countless messages and spoke to too many agents i actually lost count of all the names.

THE MONTH HAS PASSED:

I have called Vodacom retentions again and i was promised another deal of which I accepted, not holding them to the first one they **** about.

I was told i will have this contract activated on the 1/12/2020 the Phone was couriered with RAM COURIERS (my second review to come)

finally after 5 days Ram shows up with the phone and I didn't have my Original ID and the Package was taken back.

the second day Ram was back to deliver and then i am told that Vodacom didn't put in my ID number on the package and they cannot deliver.

i have tried for more than 3 hours trying to sort this out with Ram Couriers and Vodacom. this has set me back more than R300 in airtime to try to get it sorted out.

i have still not received my Device and was told it will be shipped back to the sender who is Vodacom cause they have not sent the correct details to Ram Couriers as yet. I have tried calling Vodacom another 10 times and cannot get through

apparently my number was blocked from calling Vodacom due to *****. You guys should be a host of a really funny show case. Cause clearly this seems too funny to some.

i am so Displeased and Dissatisfied with your services. your agents cannot get Simple things done. your Agents are so unprofessional your Agents dont return calls i have asked to speak to a team leader / Supervisor over 19 times all the agents keep up with the same standard comment. "I will send my team leader an email to call you back"

Guess what, Oh wait... its not a surprise anymore. NO ONE CALLED...

Vodacom spends a ton of cash upgrading their network to provide the best, yet they cannot give their customers a decent customer service experience.

I sit here wondering if this is the service we are given cause my total bill is so small that it doesn't affect you loosing me as a customer.

Right now with he Frustration that I have, I must say Telkom looks really awesome due to the unpleasant, Unprofessional and very Disappointing service you provided.

Please can i have Urgent feedback on t his matter.

it will be nice to know a Manager is calling me this time.

I await eagerly for this call.