RD
Ridwaan D

1 reviews | Active since Jun 2012

09 Jan 2019, 10:28

Vodacom and their WASP services

I have been charged for a few months for content services which I never subscribed to, I have every month sent this to Vodacom and they have not responded, my contract is due for upgrade and I do not think that I will be renewing it, I have just had endless problems with Vodacom, I have been their client for over 22 years, they keep saying they will credit me but it never happens, yet every month I contact them to unsubscribe me, and almost daily sent a SMS to 31050 and 30333 to STOP ALL services, nothing is done about it, SO NOW VodaDOM I want this fixed NOW, no excuses no promises FIX IT, I have proof that this WASP services is from your Vodacom APP. I want all of my money that you have deducted from me for these WASP services returned immediately or I will institute legal action as you cant even tell me when and what I allegedly subscribed to, FIX THIS NOW, I have less then a month where I can CANCEL my contracts with you. I have over 6 or 7 contracts with you, I will move, I promise you that.

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Replies (2)
Vodacom
Vodacom's reply09 Jan 2019, 11:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team         
Vodacom
Vodacom's reply09 Jan 2019, 13:09
Official
 Dear Ridwaan 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team