Vodacom and their Unfortunately responses

I called the customer care department with the aim of someone to guide me through the online upgrade. I have spoken to 2 different people who then transferred the call to Lisa Jimmie, this consultant was giving myself robot answers rather than answering my questions, i requested then to speak to her manager and spoke to Tobani Mathonsi and he self was not willing to assist myself and giving me unfortunately responses. I requested to speak to his line manager who is Sogan Moodley but Thobani kept on answering me "unfortunately i can not put you in contact with my line manager, he does not take calls"