KN
Kameshni N

1 reviews | Active since May 2017

29 May 2023, 15:07

Vodacom and their *****ulent Sales people

Once again Vodacom has done me wrong after being a loyal consumer with them since 2003! I received a call on Saturday 27th May from Sofia offering me more data on my package for the same price. I asked her to please call back on Monday morning as I was busy at the time. She did not call back and next thing I know on Monday morning I receive an SMS saying that my quotation was approved and gave me an order number! Now this adds extra admin to my day by having to call in and get someone to reverse the order (I was assisted today by the call center agent.) The sales woman Sofia *****ulently activated the package she was offering me without my consent. This is the 2nd time in under a year that I am experiencing *****ulent things on my Vodacom account by the hands of sales people just to show they made a sale. Do not answer their calls, they will just rope you in and create admin for you to sort out

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Replies (1)
Vodacom
Vodacom's reply29 May 2023, 16:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team