1 reviews | Active since Nov 2015
Vodacom and their Staff don't Value your money!!!
I bought a MY5 bundle this morning it happens that the bundle is cut of before I've used up all the minutes, I call the contact centre wanting to know what's going on. First the lady who took my call was not clear and when I explained to her what's happening she was more concerned in teaching me what 'deleted' and 'depleted' mean. I'm not dumb and I did not waste my time calling for an English lesson. What's more she decided she'd cut me off and continue asking me stupid questions. Its appalling how different how Vodacom treats their customers even when it's them messing the customer around. I've been on the network and I believe its the best yet today when I wanted to query what happened to the rest of my bundle the person on the other side of the line couldn't care less.... <br> It's really a Shame, I want the ten minutes I had on my bundle, I value my money and it's clear Vodacom and it's staff do not value me and my money. <br> Do feel free to let me know to butt of your network if treating us like valued customers is too much to ask...<br>
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your billing query.
Regards
Consumer Website Team
