Vodacom and their shameful service standards

Vodacom provides really bad service, spoke to multiple call Centre agents at their cancellations retentions department and not only were their staff really bad at processing a simple cancellation but were also incredibly defensive. My contract ended in June 2020 and I tried to cancel in November and December 2020 and then again in January 2021 (this time I dealt with a really rude guy who told me his name was ’Sihle’)