Vodacom and their \Security questions\""

To try and solve a subscription related question via Vodacom's 082111 has become virtually impossible. To give an example you must answer inane questions like \ What did you use your talking points for?\" or \"How many talking points have you got?\" <br> <br> I do no check up those things beforehand and I have not used the points for how many months. I did a RICA on my phone, why can't Vodacom do security checks against my ID or address?<br> <br> And my problem still has not been solved, for more than a year now, R29 is being deducted for Vodamail service that I never use and cannot cancel!!!!"