Vodacom and their rip-off

The comedy of errors on Vodacom's side is just getting worse by the minute. 1) During Lock-down I cancelled the debit order. They confirmed that the debit order was cancelled. However, they are putting the debit order through twice per month whilst it took me three months to get the account sorted. Should you pay later than the first of the month trying to sort out what is happening on your account, they show your account as in arrears and put more debit order through, resulting in them charging you R 100.00 per returned debit order plus your bank charges R 150.00. Thus R250.00 twice a month or R 500.00 extra. Once again you fall in arrears and the cycle continues. Furthermore the website is always off.

2) I ordered an upgrade on my wifi. The Consultant assured me that the upgrade will take place at the end of August. This did not happen and upon enquiry they told me the new sim card is on its way and the upgrade will only take place next month-end. Crucial upgrade during lock-down down the drain. It seem that Vodacom sell a lot of lies in order to make money as well as having an account system that earn them more bucks, by not complying to requests.