Vodacom and their poor partners

I wrote a report last year. See below.

I received a call in September from a salesperson from Vodacom. The call was recorded. They offered me an additional 100minutes and 1 Gig of data for only R20 more. I specifically asked them to confirm that I will only pay R20 more. They confirmed and I accept the offer. Around the 1st of October I learned (on my app) that they are now charging me about R200 more. I called and asked them to reverse the "so-called upgrade" as I did not agree to it. The lady logged a Call/Serviced Request to do just that. I have not heard from them again, but my app is still showing the increased amount that I owe them. I have not attempted to contact them again as it is too frustrating to try and get hold of someone that can assist. I will seriously consider cancelling Vodacom al together, fibre contract as well.

Since then a lady called me and "sorted" out the problem. She acknowledge that the person was wrong and explained that they will take my contract back to what it was. She also explained that Vodacom will unfortunately charge me something like R860 for down grading, but they will refund me directly into my bank account. I have not heard anything or see any money being paid into my account and it is now almost 3 months later. How poor!!!!!!