Vodacom and their poor network service

I am on an LTE uncapped 30mb speed plan, it has been good since I signed the contract almost a year ago. Now for just over 3 weeks I have been getting anywhere between 1 - 3mb per a second with hardly any signal, my router has been sitting on green since and its impossible to do much with it. I tried calling their customer care and they nicely have a message blaming load shedding and that they are working on it, I put down the line thinking what's the point to speak to an agent if they are going to come with excuses since we have been dealing with load shedding for a long time and now its only a problem. I am freaking frustrated that I am paying a service that I am not getting, even now that I am paying a little more than what I was in the beginning. I moved all our numbers and internet packages to Vodacom as their service and signal was good where I went, what the hell is going on Vodacom?? I cannot say that it is just the area my router is in as I am struggling with my signal at work too, it say I have 5G but there is no signal but if I am lucky 1 bar will appear. You need to fix this fast as I think 3 weeks is more than enough time to fix your "load shedding issue"!