kK
khtswago K

1 reviews | Active since Jan 2017

24 Jul 2018, 16:54

Vodacom AND THEIR Platinum Warranty Desk ARE NOT TREATING CUSTOMERS FAIR

VODACOM AND PLATINUM WARRANTY DESK VODACOM TOOK MY LAPTOP FOR REPAIRS UNDER THE FOLLOWING TERMS: * Should the device be deemed to have suffered any electrical, physical, liquid damage or software related faults you will be charged a Rejection Fee of R199.50 and be liable for all transport costs. UNDER PROTESTATION I OFFERED TO SEND MY COURIER TO VODACOM TO COLLECT MY LAPTOP AND PAY R199.50 . BUT VODACOM INSIST THAT I MUST R393.85 WHICH THEY CANNOT EXPLAIN.

0
Replies (2)
Vodacom
Vodacom's reply24 Jul 2018, 20:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

kK
khtswago K's update23 Aug 2018, 21:25
Reviewer Update
I AM STILL WAITING FOR RESPONSE, VODACOM IS A DISGRACE