NM
Nkossie M

1 reviews | Active since Apr 2017

27 May 2019, 20:11

Vodacom and their pathetic fibre service.

Vodacom is disgusting to say the least. They go around advertising good fibre deals. They promise an "interim solution" while the fibre network is being installed, whereby they give you the LTE ****le to start accessing internet immediately- like hell you do. Tomorrow will complete a full week of seven days since I received my router and ****le, but the equipment is still not activated. Everytime I call the useless consultant have a nerve to tell you that it has been escalated to the activations department. For crying out loud...was there no plan of getting this stupid equipment activated upon delivering it to my house. I am just piling up the so called SR numbers as if they are worth money - no service comes of it.

I am not surprised though. Somehow I feel I asked for it. Vodacom continuously disappointed me for months, where they kept on adding unknown and never subscribed for charges on my contract until I deactivated the debit order. Only then they learnt to bill me only for what I used.

The fibre stunt is not new - Vodacom is pathetic, period!!!!!

0
Replies (4)
Vodacom
Vodacom's reply28 May 2019, 12:10
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
NM
Nkossie M's update28 May 2019, 17:31
Reviewer Update
I am not sure what to make of that...that line is getting old. No one has ever called me back ever since I have started querying this. All you get is that someone has been assigned to your query, and that person will call back, but that never happens. So, quite frankly I wouldn't hold my breath.
I'm so glad that my contract with them (***-6) has already expired, I am on a month to month. Makes my like easier.
We'll see....
Vodacom
Vodacom's reply29 May 2019, 09:10
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team
Vodacom
Vodacom's reply24 Jun 2019, 09:13
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team