Vodacom and their non exist ant servise

After the third message where Vodacom agreed to pick up my useless Huawei phone and exchange it for a phone that I can work with I'm still waiting. They even sent me a list of phones to choose from. Fourth world service and I feel like I was ****med by a phone operator into taking a phone that they clearly are struggling to sell. Firstly I'm use to Android and Google apps. These work for my business needs. I cant use either as the phone has its own agenda. Yesterday I had to spend an entire afternoon wasting my time trying to have Talk Back removed from my phone. Even the Vodacom rep struggled to remove it. I have now wasted a huge amount of time with this terrible phone and it is costing me money that I do not have to spend. Clearly Vodacom do not care at all.