JR
Jonathan R
1 reviews | Active since May 2013
08 Sept 2023, 10:59
Vodacom and their ****my vendors.
I have numbers on my bill that I have to pay which I don't even own. I have had many calls with Vodacom to get this rectified to no avail. Vodacom keeps referring me to Elite Mobile, with whom I have never done any sort of business. I still called Elite Mobile and have been waiting months for their 'recorded calls'. Why should I deal with Vodacom's ****my vendors?
I have logged numerous support calls and email and Vodacom is simply just not replying to it. So I'm paying for numbers I don't own, I'm sure this falls close to *****ing.
This is the latest ***. Should I not have feedback today still I'll start the process at ICASA on Monday and get the media involved.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
08 Sept 2023, 12:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2023, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JR
Jonathan R's updateReviewer Update
11 Sept 2023, 13:36I received a call on Friday, discussing the issue, I was told the issue will be escalated and resolved and I would receive feedback.
I have not received any feedback, I received a statement with the numbers still present on the statement and the issue has not yet been resolved.
I have not received any feedback, I received a statement with the numbers still present on the statement and the issue has not yet been resolved.
JR
Jonathan R's update11 Sept 2023, 13:36
Reviewer Update
I received a call on Friday, discussing the issue, I was told the issue will be escalated and resolved and I would receive feedback.
I have not received any feedback, I received a statement with the numbers still present on the statement and the issue has not yet been resolved.
I have not received any feedback, I received a statement with the numbers still present on the statement and the issue has not yet been resolved.
