JR
Jonathan R

1 reviews | Active since May 2013

08 Sept 2023, 10:59

Vodacom and their ****my vendors.

I have numbers on my bill that I have to pay which I don't even own. I have had many calls with Vodacom to get this rectified to no avail. Vodacom keeps referring me to Elite Mobile, with whom I have never done any sort of business. I still called Elite Mobile and have been waiting months for their 'recorded calls'. Why should I deal with Vodacom's ****my vendors?

I have logged numerous support calls and email and Vodacom is simply just not replying to it. So I'm paying for numbers I don't own, I'm sure this falls close to *****ing.

This is the latest ***. Should I not have feedback today still I'll start the process at ICASA on Monday and get the media involved.

0
Replies (2)
Vodacom
Vodacom's reply08 Sept 2023, 12:05
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

 Vodacom Consumer Website Team 
JR
Jonathan R's update11 Sept 2023, 13:36
Reviewer Update
I received a call on Friday, discussing the issue, I was told the issue will be escalated and resolved and I would receive feedback.

I have not received any feedback, I received a statement with the numbers still present on the statement and the issue has not yet been resolved.