Vodacom and their insurer ****mers

I'm just waiting for my contract with Vodacom to come to an end. They ****** me, with their insurer, now I lost my phone during hijacking, and the insurer saying I'm only qualify for 2500 phone with excess of 1500. But everything month I have to pay same instalment while I don't have a phone. Even their employee at Vodacom Vaal Mall they even don't know or have no clue how to help a customer.

Vodacom and their insurer,they just happy when they only receive money. But next when my contract end I won't renew it.

They really ****med me ,I have to pay for phone while I don't have.

Recently they told me if o want to get the same phone that I was using I have to pay around R700 as a back pay to the insurance but the funny part is that they were deducting that amount based on Redmi note 11 pro. But I give them God