Vodacom and their *********** insurance department!!!!

I had the most horrible experience when trying to claim from you guys now I must get **** service when trying to cancel the insurance on my line

I need urgent assistance on this cancellation request I called in on the 30/04/2025 as per the attached screenshot and requested insurance to be cancelled, the guy I spoke to said I would get an sms after 1-2 working days confirming the cancellation today I do a follow up only for your call centre to confirm that no request was processed.

I need this insurance to be cancelled immediately with the date of cancellation reflecting the 30/04/2025

I was on the line this morning with Nqobile Walaza and she confirmed no cancellation request was submitted I have had it with your *********** staff and company!!!!

Why is it that I need to follow-up with you guys to process a simple request!!!