Vodacom and their *********** staff

Good day I have written a review last month about how *********** the team leaders and call center agents at the back office of Vodacom are.

Last year 31 Aug 2018 I did a transfer of ownership on a cellphone contract , which I had to pay transfer fees and upgrade fees. after two months passed I logged a call in the store where I did the transfer of ownership after asking for two months why I am still not being debited. So last month in the middle of February 2019 going back and forth between Vodacom call center and back office and the store where the transfer was done, Logging 2 calls atleast a month , after 7 MONTHS of logging calls stating that I a not being debited, and the account was not successfully transferred even when I had to pay transfer fees, Vodacom staff is still *********** to fix their problem. In February 2019 I had 4 calls logged to fix the problem. I have to phone for feed back and did not receive any notifications stating calls has been resolved , and when I phone the store for feed back they state the calls have been resolved and still my PROBLEM HAS NOT BEEN RESOLVED . A call was logged in January with the problem stating clearly that I am not receiving statements, my account does not have a status and I am not being debited. That call was closed two weeks later with a resolution stating "call has been resolved, Client is not receiving statements because he is not getting debited." I have had calls escalated to the team leaders and still no answers from them or ANY CALL RESOLVED BY THEM. This is the worst service ever performed by any company. It is as if they do not care about their clients and if the the call is resolved or not, they still get their commission for the call and can't be disciplined that they are not even doing their jobs.