Vodacom and their Incapable Staff!!!!!!!!!

Item: Vodacom
Rating: 1
Author: WILMA W

I have never in my life had to work with such a lot of incapable bunch of people!!! I have been struggling to get my insurance canceled from July, after I have decided not to upgrade!!! Millions of calls, emails!! And still no joy!! I have received an email stating that the insurance was canceled and my credit will reflect!! Guess what!! NOOOOO!!! What happened to my credits from July up to November!!! Gave me a credit of R276.10 , but my insurance was R394.44 per month!! What is wrong with you guys??? What happened to 4 months insurance installments????

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Replies (1)

Vodacom's replyOfficial

08 Dec 2023, 11:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply08 Dec 2023, 11:11

Official