VODACOM and their horrible service

My fibre went down on the 16th of August. i was told that my open serve box was cancelled without any reason! so people just go around cancelling boxes! they had to reactive my box with no success, everyday i call in i get the same sorry excuse that they will escalate to a project manager and thats where it stops OR i get told to wait 48 hours every damn time I work from home and this is impacting me badly They also wont allow me to cancel cause i must pay the full contract amount so im paying for a service which is not working this is not right seriously sort out your customer service cause its pathetic