CP
Cl;audine Poonsamy
1 reviews | Active since Mar 2011
11 Aug 2015, 11:24
VODACOM AND THEIR HIDDEN COSTS!!!!
IN MARCH 2015 I WENT TO A VODACOM STORE IN ORDER TO HAVE MY CONTRACT UPGRADED. <br> I CHOSE THE SAMSUNG GALAXY A5 FOR WHICH I WAS TOLD I WILL BE BILLED R399.00 PER MONTH. I WAS INFORMED THAT I WILL RECIEVE BOTH THE HANDSET AS WELL AS R200.00 AIRTIME PER MONTH AT THE COST OF R399..00. UPON QUERYING THIS CONTRACT IT HAS BEEN NOTED THAT I AM NOW BEING CHARGED R77.00 FOR A HANDSET FEE WHICH I WAS NOT INFORMED OF. I AM NOT PLEASED AND I WOULD LIKE THIS MATTER TO BE ATTENDED TO IMMEDIATELY. I AM EXTREMELY IRATE AND I HAVE HAD IT WITH VODACOM AND THEIR HIDDEN COSTS
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Replies (1)Vodacom's replyOfficial
12 Aug 2015, 08:16Hello Claudine,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply12 Aug 2015, 08:16
Official
Hello Claudine,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
