CP
Cl;audine Poonsamy

1 reviews | Active since Mar 2011

11 Aug 2015, 11:24

VODACOM AND THEIR HIDDEN COSTS!!!!

IN MARCH 2015 I WENT TO A VODACOM STORE IN ORDER TO HAVE MY CONTRACT UPGRADED. <br> I CHOSE THE SAMSUNG GALAXY A5 FOR WHICH I WAS TOLD I WILL BE BILLED R399.00 PER MONTH. I WAS INFORMED THAT I WILL RECIEVE BOTH THE HANDSET AS WELL AS R200.00 AIRTIME PER MONTH AT THE COST OF R399..00. UPON QUERYING THIS CONTRACT IT HAS BEEN NOTED THAT I AM NOW BEING CHARGED R77.00 FOR A HANDSET FEE WHICH I WAS NOT INFORMED OF. I AM NOT PLEASED AND I WOULD LIKE THIS MATTER TO BE ATTENDED TO IMMEDIATELY. I AM EXTREMELY IRATE AND I HAVE HAD IT WITH VODACOM AND THEIR HIDDEN COSTS

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2015, 08:16
Official
Hello Claudine,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team