Vodacom and their handed over Attorneys - Service not to standard!

Vodacom handed us over to Symington De Kok Attorneys. Apparently we still had a cellphone contract with them after it was CANCELLED. Apparently this was not done. Only when we app**** for a bond we got this credit check list showing that we are in an arrears with vodacom! We did not receive any correspondence or notification from Vodacom or the Attorneys that Vodacom appoint.

To shorten the story, we now paid the agreed settlement amount given by the Attorneys. With phone calls up and down, and emails we were promised by the Attorney that we will receive our settlement letter by last week Friday already, it is more than 14 days as promised.

This morning we received an email from the Attorneys AGAIN stating the following:

"Good day, kindly be advised that we are in receipt of your email. Please be advised that VODACOM has not come back to us regarding this matter, a follow up email has been sent. We await there urgent response. Kind Regards Vodacom Symington de Kok Attorneys".

Please let us know what is our next step. As this is unacceptable from the Attorneys or their client Vodacom.